Client Charter

Our aim is to provide a high quality admin and business support service to business owners in a professional, confidential, accurate, efficient and cost-effective way, using good quality technology.

What you can expect from DAP VA Limited

  • A high level of confidentiality at all times;
  • A high level of professionalism;
  • Conduct of business to be efficient and cost-effective;
  • A clear understanding of your business and the way in which you like to work;
  • The use of up-to-date equipment and technology as appropriate to ensure efficiency and best practice;
  • Complete work to an agreed timeframe;
  • A flexible and open-minded approach to business;
  • Establish clear lines of communication;
  • Operate with a high level of integrity;
  • Polite and courteous at all times;
  • Approachable;
  • Solutions focused and results orientated;
  • Regular review meetings (after first 6 weeks, then every quarter)
  • Provide you with back up support in the event I am unavailable; and
  • A sense of humour!

What I expect from my clients

  • To be polite and courteous;
  • To establish clear lines of communication;
  • To respect our core hours of working, unless otherwise pre-arranged;
  • To set realistic timeframes;
  • Honesty and integrity;
  • To pay on time;
  • If we do something wrong tell us immediately so we can put it right;
  • To engage in regular review meetings to strengthen our working relationship; and
  • A sense of humour!